23 March 2009

Emma Ledger of Derek Adams Garage receives the Quality Audit Certificate from Technical Services Manager, Howard Price, at the recent Bosch Car Service Conference.Derek Adams Garage Ltd on Salterton Road, a member of the Bosch Car Service network, is celebrating this week after gaining recognition of their superior quality performance.

The firm has achieved a perfect score in their recent, independently conducted assessment of the garage’s quality control systems and customer-handling practices. Participation in this rigorous assessment is one of the many mandatory measures required of the garage as a part of their membership of the Bosch car Service programme.

The award gives customers complete confidence that their vehicle will be attended to by a garage that has demonstrated excellence in both technical and customer service disciplines. Derek Adams garage like all Bosch Car Service garages also adhere to a Code of Conduct which provides consumers with a level of care above that required by law. This code is also fully approved by the Office of Fair Trading.

Howard Price, Technical Services Manager at Bosch, said: "I am delighted that Derek Adams garage has achieved the highest possible rating in their recent quality audit and qualify to receive a Bosch Quality Audit Certificate."

"Our assessment process is very thorough and is aimed at ensuring that people who take their vehicle to Derek Adams garage will receive high quality of service at an affordable cost. The OFT approval of our Consumer Code of Practice further demonstrates the commitment of Derek Adams to providing its customers with the highest level of care and transparency."

Derek Adams runs the business with his wife Martine, daughter Emma and son Robert, says that this award is recognition of their ongoing commitment to deliver the high standards set by Bosch. "We are committed to provide our customers with high quality servicing and repairs. This hard won award recognises our ability to repair the modern car professionally and correctly".